Refund Policy - Que Pelado Guate
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Refund Policy

Last Updated: March 30, 2026

Thank you for shopping at Que Pelado Guate. We take pride in the quality of our products and want you to be satisfied with your purchase. Please read our policy below regarding returns and refunds.

1. Return Window

You have 15 calendar days from the date of delivery to request a return. After 15 days, we unfortunately cannot offer you a refund or exchange.

2. Eligibility & Condition

To be eligible for a return, the following conditions must be met:

  • The item must be unworn, unwashed, and unused.

  • The item must be in its original condition with all tags still attached.

  • The item must be in its original packaging.

  • You must provide a receipt or proof of purchase.

3. Shipping Costs

  • Return Shipping: Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable.

  • Tracking: We highly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

4. Final Sale Items (Discounts)

Only regular priced items may be refunded. Items marked as “Sale”, “Clearance”, or purchased during a promotional event are considered Final Sale and cannot be returned or refunded.

5. Refund Process

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund based on the condition of the garment.

If approved, your refund will be processed and a credit will automatically be applied to your original method of payment. Please allow 5-10 business days for the transaction to appear on your statement, depending on your bank or card issuer.

6. Damaged or Defective Items

If you receive an item that is damaged or defective upon arrival, please contact us immediately at contact@quepeladogt.com with your order number and clear photos of the defect. We will evaluate the case and provide a solution at no additional cost to you.

7. Contact Us

If you have any questions about how to return your item, please reach out to us:

  • Email: contact@quepeladogt.com